Service & Product Policy
If you weren’t contented with your service, please reach out to us. We do not refund services, but it is extremely important for us that you’re 100% happy. We’ll do all what we can to meet your expectations.
For Zahara products that are unopened, unused, and still brand new, we accept exchanges for store credit within 14 days. We do not accept returns mainly to the inability to ensure how the products were handeled / stored after leaving Zahara premises. If you’re unsure about a product, we’ll be more than happy to provide you a sample of it that you can try at home, so you can get your product when you’re sure it works for you.
Your spa treatments are reserved exclusively for you. We value your business and ask that you kindly respect the spa scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.